CREDIT CONTROLLER
Job Summary
The role leads credit control and debt recovery, converting receivables into cash while strengthening customer credit discipline, billing accuracy, provisioning and recovery reporting.
Key Responsibilities
- Implement the approved credit policy across onboarding, limits, billing, collections, escalation, provisioning and write-offs.
- Maintain reconciled debtor ageing to 180+ days and deliver weekly collection and cash forecasts.
- Lead debtor follow-up, payment-plan negotiations, promise-to-pay tracking and top-debtor recovery plans.
- Resolve billing and service disputes with Finance, Sales and Operations and maintain complete customer credit files.
- Assess customer credit risk and recommend limits, deposits, guarantees or cash-before-service terms.
- Prepare evidence-based provisions, write-off recommendations and legal recovery packs, supervise collection staff.
Requirements
- At least 5 years’ experience in credit control, receivables, collections, revenue assurance or commercial finance.
- Demonstrated experience with large debtor portfolios, aged debt, customer reconciliations and recovery plans.
- Strong knowledge of invoicing, VAT documentation, statements, debt collection and financial reporting.
- Experience in security, facilities management, logistics, utilities, telecoms, construction or contract-based services is advantageous.
- Strong Excel and accounting-system skills; QuickBooks or Tally Prime experience is desirable.